Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum required by the Operator's licence jurisdiction — to create an account or place any wager on luck95. Age is verified during the mandatory KYC process. luck95 takes underage access seriously and will permanently close any account found to be registered by a minor, refunding valid deposits to the original payment source.

No. Each individual is permitted to hold only one registered account on luck95. Creating duplicate accounts — whether in your own name or using another person's details — is a breach of the Terms and Conditions. Where duplicate accounts are identified, luck95 reserves the right to close all associated accounts and forfeit any balances that arose from prohibited activity.

For Pakistani users, the primary accepted identity document is a valid Computerised National Identity Card (CNIC). You may also use a valid Pakistani passport. Depending on the verification level required, you may be asked to submit a proof-of-address document and complete a liveness check (selfie alongside your document).

All documents must be submitted through the secure HTTPS portal inside your luck95 account — never send copies via email or WhatsApp.

Click the Forgot Password link on the login screen and enter the email address associated with your account. You will receive a password reset link shortly. Follow the link, create a new strong password and confirm. If you do not receive the email within a few minutes, check your spam folder. For further assistance, contact [email protected] with your registered username.

luck95 operates under an international gaming licence and does not hold a licence from any Pakistani government body, the PTA or the State Bank of Pakistan. Pakistan's Prevention of Gambling Act, 1977 restricts gambling activities. Users in Pakistan are solely responsible for assessing whether their participation is lawful under applicable local law.

This is not legal advice — please consult a qualified legal professional if you need guidance on your specific circumstances.

Minimum deposit amounts vary by payment method and are displayed in PKR in the cashier at the time of the transaction. luck95 does not charge a fee on standard deposits. However, your payment provider may apply its own transaction charges, which are separate from and independent of luck95. Check the cashier section for the current minimum applicable to your chosen method.

Navigate to the cashier section of your account and select Withdraw. Choose your preferred method, enter the amount in PKR and confirm. Withdrawals are only processed to payment methods registered in your own name and from which prior deposits have been made.

Your account must have completed KYC verification before any withdrawal is processed. Processing times vary by method and by the outcome of any applicable compliance review.

Withdrawal delays are most commonly caused by: an incomplete or pending KYC verification, an outstanding bonus wagering requirement that has not yet been met, or an anti-money-laundering (AML) review triggered by the transaction amount or pattern.

If your withdrawal has been pending longer than expected, contact [email protected] with your account username and transaction reference. Our team will investigate and provide an update as quickly as possible.

In most cases, KYC verification is completed within 24 to 48 hours of submitting your documents through the in-platform portal. Processing may take longer during high-volume periods or if additional documentation is required. You will receive an email notification once verification is complete.

Withdrawals are held pending successful verification, so we recommend completing KYC as soon as your account is active rather than waiting until your first withdrawal request.

Yes. luck95 displays account balances and transaction amounts in PKR, making it straightforward for Pakistani users to track their deposits, wagers and withdrawals without currency conversion confusion. Any applicable currency conversion that occurs at the payment-provider level is handled by that provider under its own terms and is separate from luck95's own processing.

luck95 features a wide selection of casino content including video slots, classic table games (roulette, blackjack, baccarat), live dealer tables and instant-win games. The live casino section streams real-time games hosted by professional dealers, giving an authentic casino atmosphere from anywhere you play.

Game availability may vary depending on your location and account status. RTP (Return to Player) percentages are published in each game's individual paytable.

Live casino games at luck95 are streamed in real time from professional studios. You join a table, place your bets within the countdown window and watch the dealer conduct the game — spinning the roulette wheel, dealing cards or managing the baccarat shoe — via a high-definition video feed.

Your results and chip balance update automatically. An interactive chat interface allows communication with the dealer during many live titles.

All RNG-based games on luck95 — including slots, instant games and virtual table games — use certified random number generation (RNG) software supplied by licensed game studios. RNG systems are independently audited to ensure outcomes are genuinely random and cannot be predicted or manipulated.

The RTP (Return to Player) percentage published in each game's paytable represents a theoretical long-term average and does not guarantee specific outcomes in any individual session.

luck95 may offer live match statistics and data visualisation for selected sports events to assist with in-play betting decisions. Specific live-streaming availability depends on the Operator's current broadcast rights and the event in question.

Check the sportsbook section for current live coverage indicators on individual fixtures, including PSL T20 matches and international cricket.

A wagering requirement is the total value of qualifying bets you must place before bonus-derived winnings become eligible for withdrawal. For example, if you receive a PKR 2,000 bonus with a 30x wagering requirement, you must place PKR 60,000 in qualifying bets before withdrawing.

Not all games contribute equally — slots typically contribute 100% while live table games may contribute a lower percentage or zero. The specific contribution rates are listed in each offer's individual terms.

Yes. All bonuses at luck95 carry an expiry period, typically between 7 and 30 days from the date of issue, as specified in each offer's terms. If the applicable wagering requirement is not completed within the expiry window, the bonus and any associated pending winnings are automatically removed from your account.

Expired bonuses cannot be reinstated, so it is important to check the offer terms and plan your play accordingly before accepting.

No. Bonus funds and any winnings generated from bonus funds are only eligible for withdrawal once the full wagering requirement has been satisfied. If you request a withdrawal while a bonus is still active and the requirement has not been met, the Operator reserves the right to deduct any outstanding obligation from the withdrawal amount, or to void the bonus element before processing.

Real-money funds you deposited yourself remain withdrawable at any time, subject to standard KYC verification requirements.

Self-exclusion is a firm, time-locked restriction that suspends your luck95 account for all gambling activity. Exclusion periods range from 6 months to permanent. To activate, go to Account Settings → Responsible Gambling → Self-Exclusion. Choose your period and confirm.

The restriction takes effect immediately and cannot be reversed during the active window. You will be removed from all marketing communications and can still request withdrawal of any real-money balance. For urgent assistance, email [email protected] with the subject line Self-Exclusion Request.

luck95 customer support is available 24 hours a day, 7 days a week in English, with Urdu assistance available on request.

• Account, gameplay and technical: [email protected]
• General and media enquiries: [email protected]

Please include your registered username and a clear description of your issue. Email addresses are plain text — copy them manually into your email client.

luck95 uses SSL/TLS encryption for all data in transit between your browser and our servers. Sensitive data — including KYC documents — is stored with encryption at rest under access-restricted systems. We do not sell personal data to third-party marketers.

You have the right to access, correct and request deletion of your personal data. Full details of our data practices are set out in the Privacy Policy.